Bing Ads: on-boarding experience for the complex and the simple
Designed advertiser onboarding and partnered with product teams on accounts & billing. Redesigned multi-account management, raising the usability score from 61 to 82.
Web & consumer
Navigation and layout for an information rich website
Researched and redesigned navigation and layout for the Washington State Department of Revenue website, raising success on finding tax exemptions from 19% to 75%.
Trotro: web browsing and user interfaces in rural Ghana
The quality of Internet connections around the world is extremely varied and very poor in […]
InfoPlanet: Visualizing a semantic web to improve search results through exploration and discovery
InfoPlanet visualizes a semantic web that results from users searching on a specific term. This […]