Designing AI, cloud and platform experiences, from user research to production code

Enabled 300M+ digital content consumers to discover and comprehend AI origins across Bing, Designer, LinkedIn, Paint, Azure AI Foundry and Content Integrity.

Led user experience design and research for cross-platform Windows, Linux and Xbox kernels to improve usability, security and trust. Worked across Microsoft to deliver experiences that help 1.5B Windows users lower their carbon footprint.

Uncovered actionable insights and envisioned intelligent tools for cloud workers, reducing quota support volume by 20%. Shaped UX strategy for 30+ apps and led design and research for a new design system.

Designed advertiser onboarding and partnered with product teams on accounts & billing. Redesigned multi-account management, raising the usability score from 61 to 82.

Researched and redesigned navigation and layout for the Washington State Department of Revenue website, raising success on finding tax exemptions from 19% to 75%.